Privacy Policy

At Geek Care Help Desk, we prioritize your privacy and data security. This Privacy Policy explains how we collect, use, and protect your information when you use our IT support services and website. By accessing our services, you agree to the terms outlined below.

Information We Collect

As an IT support provider, we may collect:

  • Contact information (name, email, phone number, company details)
  • Technical data about your devices, systems, and network configurations
  • Service request details and support ticket information
  • Billing and payment information for our services
  • Website usage data through cookies and analytics

How We Use Your Information

We use collected information to:

  • Provide and improve our IT support services
  • Troubleshoot and resolve technical issues
  • Communicate about service requests and updates
  • Process payments and maintain service records
  • Enhance our website and service offerings
  • Comply with legal obligations

Data Security

We implement industry-standard security measures including:

  • Encryption for sensitive data transmission
  • Secure access controls to client systems
  • Regular security audits and monitoring
  • Employee training on data protection

While we take rigorous precautions, no system can be 100% secure against all threats.

Remote Access & Monitoring

For IT support services, we may:

  • Request temporary remote access to your systems with your consent
  • Install monitoring tools to proactively identify issues
  • Maintain access logs for security and auditing purposes

All remote sessions are logged and can be terminated by you at any time.

Information Sharing

We do not sell your data. We may share information with:

  • Third-party vendors necessary for service delivery (with confidentiality agreements)
  • Legal authorities when required by law
  • Other IT professionals in your organization (with your permission)

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Delete or restrict processing of your data (where applicable)
  • Receive your data in a portable format
  • Withdraw consent for data processing

Data Retention

We retain service records for:

  • Active clients: Throughout service period + 5 years
  • Inactive clients: 3 years after last service
  • Financial records: 7 years as required by law

Policy Updates

We may update this policy periodically. Significant changes will be communicated to active clients via email.

Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at:
privacy@geekcarehelpdesk.com

Last updated: May 1, 2025